FAQs


What does Pantuss stand for?
At Pantuss, we believe that we can all delve into relaxation. Now feeling comfortable and relaxed at home can go along with keeping up style! Designer shoes are not only meant for the outer world, lets enjoy their superior designs also at home!
That’s why Pantuss are the best slippers ever, because our thermo aromatic house shoes, not only let us relax according to the laws of comfort, but also according to the laws of style and superior design!

How do I take care of my Pantuss? Can I wash them?
Yes, Pantuss house slippers can be washed! However, you must ALWAYS remove the insoles since they contain seeds, and seeds cannot get wet! Unless you are dreaming of having your personal lavender farm…

Where are my Pantuss made?
Pantuss house shoes are designed and manufactured in our beloved Latin America. Our international meticulous team is on top of every step of the manufacturing process making sure that each pair of Pantuss meets the highest standards of quality and awesomeness. While our furry shoes are produced and manufactured in Argentina, our especially designed insoles are handcrafted in America.

How do I warm up my Pantuss insoles?
Warm your Pantuss insoles in the microwave for NO MORE than 30 seconds. Never try to heat your insoles using a regular oven, toaster oven, grill or ANY other method. 

How long will my insoles stay warm?
Pantuss insoles usually stay warm for about 30 minutes, depending on your body and outside temperature.

How do I know my Pantuss size?
Pantuss comes in 3 sizes: Small (5-6), Medium (7-8), and Large (9-10)
Pantuss Pocket is one size that fits all. 

Why flax seeds?
Flax seeds are simply the best at retaining temperature, either hot or cold, and they stand as great option for comfortable relaxation!

Why lavender flowers?
The characteristic fragrance of lavender naturally takes relaxation into a whole new level of pleasure!
Lavender (lavender angustofolia) is a shrub with woody stems, branches and purple flowers that produces an intense, fresh aroma. Its chemical components include linalool, which has energetic properties, and tannins, which are useful as antiseptics, for healing, antioxidants and skin care, as well as relaxing properties for the central nervous system. 

What does “thermo-aromatic” mean? How does it work?
Thermo is a prefix that means heat. Aromatic is related to something that yields aroma or scent.
At Pantuss, thermo-aromatic means that the flax seeds stand as the thermal component that retains the desired temperature (being hot or cold) while the lavender flowers offer their characteristic fresh aroma. Both of them, combined, will provide you with Pantuss characteristic warmth and relaxation.

What payment methods does Pantuss accept for online orders?
You can pay for your Pantuss online by using your credit card 

When will my payment method be charged?
Your payment will be processed when we ship your Pantuss out to you.

Can I cancel my order after it is placed?
No, your order cannot be canceled once it’s processed. However, Pantuss are refundable within 30 days.

Do I have to pay sales tax?
Yes, there is sales tax for each purchase.

What is Pantuss’s Privacy Policy? How will my personal information be used?
At Pantuss we take very seriously our customer’s personal information. Personal information is never shared with anyone. It remains private. 
Read our Privacy Policy .

Can retailers place orders? Do retailers get wholesale pricing?
Purchases of 20 pairs or more get wholesale pricing. For more information, please contact us at hello@pantuss.net.

Can I become a retailer or sales representative for Pantuss?
Yes, we would love for you to become a Pantuss representative. Please contact us at hello@pantuss.net.

How can I stay in touch with Pantuss through social media?
You can follow Pantuss on Facebook & Instagram.